Politique d’expédition

PRAGMATA Merch – Shipping Policy

Last Updated: 28/08/2025

Thank you for choosing PRAGMATA Merch (pragmata-merch.com). We are committed to ensuring your order reaches you efficiently, securely, and in excellent condition. This Shipping Policy outlines our processing times, delivery options, and important information regarding shipping and tracking.

1. Order Processing

Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking details (when available).

Please make sure your shipping information is correct at checkout. Incorrect or incomplete addresses may result in delays or additional shipping charges.

2. Shipping Options by Region

United States (USA)

  • Standard Shipping: Estimated delivery within 3–7 business days

  • Shipping Fees: Calculated at checkout based on weight and destination

  • Express Shipping: Available for an additional cost, with delivery in 1–3 business days

Note: Delivery times may vary due to external factors such as weather conditions, holidays, or remote delivery areas.

European Union (EU)

  • Standard Shipping: Estimated delivery within 7–15 business days

  • Shipping Fees: Calculated at checkout

  • Customs & Import Fees: Any applicable taxes or duties are the responsibility of the customer

United Kingdom (UK)

  • Standard Shipping: Estimated delivery within 7–15 business days

  • Shipping Fees: Displayed at checkout based on order details

  • Import Charges: VAT, customs duties, or other fees may apply and must be paid by the recipient

Other International Destinations

  • Standard Shipping: Estimated delivery within 10–21 business days

  • Shipping Fees: Calculated at checkout

  • Customs & Duties: Any import taxes or additional fees are the responsibility of the customer

3. Delays, Lost, or Damaged Shipments

While we work hard to meet delivery estimates, delays may occur due to factors beyond our control, such as carrier issues or customs processing.

If your order has not arrived within the expected timeframe, please contact us at support@pragmata-merch.com.

Lost Packages
If your package is missing, notify us within 30 days of the estimated delivery date. We will work with the carrier to investigate and offer a replacement or refund if confirmed lost.

Damaged Items
Please inspect your order upon arrival. If any item is damaged, contact us immediately with photos and a description of the issue so we can resolve it quickly.

4. Tracking Information

Most orders include tracking so you can follow your shipment from dispatch to delivery.

Tracking updates may vary depending on the shipping carrier and destination. If your tracking appears inactive or unclear, feel free to contact our support team for assistance.

5. Additional Information

  • Address Accuracy: Double-check your shipping details before completing your order

  • International Shipping: Customs checks, holidays, and external conditions may extend delivery times

  • Support: For any shipping-related questions or special requests, contact us at support@pragmata-merch.com

Thank you for shopping with PRAGMATA Merch. We aim to provide a reliable and transparent delivery experience so you can enjoy your order with confidence.