Mentions légales
Pragmata Merch – Terms of Service
Last Updated: 28/04/2026
Welcome to PragmataMerch.com! By accessing, browsing, or purchasing from our website, you agree to comply with these Terms of Service, as well as our Privacy Policy, Shipping Policy, and any other related guidelines. These Terms apply to all visitors, customers, and users of the website.
Legal Disclaimer
Pragmata Merch is an independent online store offering fan-made merchandise inspired by the game PRAGMATA.
All rights related to the PRAGMATA name, characters, visuals, story, and related intellectual property belong to Capcom Co., Ltd. or their respective rights holders.
We are not affiliated, endorsed, or sponsored by Capcom. All products are unofficial fan-made items unless explicitly stated otherwise.
We are not liable for any indirect claims, and our store operates in accordance with applicable copyright and intellectual property laws regarding fan-inspired merchandise.
1. Shipping Policy
Order Processing Time
Orders are generally prepared for shipment within 1–3 business days (Monday through Friday), excluding holidays.
Estimated delivery times:
- USA: 3–7 business days
- International: 7–21 business days
Delivery times are approximate and may vary due to customs, holidays, or unforeseen logistical issues.
Shipping Costs
Shipping fees are automatically calculated at checkout based on package weight, dimensions, and destination.
Lost or Delayed Packages
We are not liable for delays caused by carriers, customs inspections, or natural events.
If your package is lost, contact support@pragmatamerch.com within 30 days of the estimated delivery window. We will assist in resolving the issue and may offer a replacement or refund if the package is confirmed lost.
2. Returns and Exchange Policy
We want every customer to be fully satisfied with their purchase. Returns and exchanges are accepted under the following conditions:
Return Deadline
Requests must be made within 14 days of receiving your order.
Product Condition
Items must be returned unused, undamaged, and in their original packaging with all tags and inserts intact.
Non-Returnable Items
Customized, personalized, digital, or final-sale items cannot be returned.
How to Return an Item
- Email support@pragmatamerch.com to initiate the return.
- If approved, instructions and a Return Authorization (RA) number will be provided.
- Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refunds
Once the returned item is received and inspected, we will notify you of the refund status.
Approved refunds are processed within 5–10 business days to the original payment method.
3. Payment Policy
- All prices are listed in U.S. Dollars (USD).
- Payment is required in full at the time of checkout.
- Accepted methods include major credit and debit cards, PayPal, and other secure payment methods listed at checkout.
- Orders may be canceled if payment issues cannot be resolved.
4. Privacy Policy
We take your privacy seriously. Any personal data collected, including name, email, shipping address, and payment details, is securely processed according to applicable data protection laws.
Use of Information
Your information is used to complete orders, provide customer support, and occasionally send store updates or promotions.
We do not sell or share your personal information without your consent.
Data Security
We implement standard security measures to protect your information. However, no online transmission can be guaranteed 100% secure.
5. Intellectual Property
All website content—including text, graphics, images, logos, and product descriptions—is the property of Pragmata Merch or used under appropriate licensing where applicable.
All PRAGMATA-related intellectual property belongs to Capcom Co., Ltd.
Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
6. Disclaimer of Warranties
All products are sold “as-is” without warranties of any kind, whether express or implied.
We strive to provide accurate product descriptions and images but do not guarantee they are error-free or will meet every individual expectation.
Any defects or issues will be handled according to our Returns and Refunds Policy.
7. Limitation of Liability
Pragmata Merch is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
Our total liability is limited to the amount paid for the product in question.
8. Governing Law
These Terms are governed by the laws of the region in which Pragmata Merch operates.
Disputes should first be attempted to be resolved through direct communication. If no agreement is reached, the competent courts of our operating region will have exclusive jurisdiction.
9. Contact Information
For any inquiries, issues, or clarifications regarding these Terms of Service:
Email: support@pragmatamerch.com
We are committed to providing a safe, transparent, and enjoyable shopping experience for all fans of PRAGMATA.